Overnight Technical Support Representative

Company Name:
ABC Financial
Be a part of a team where your skills, combined with corporate commitment, and valued employee contribution, will allow you to succeed! ABC Financial Services, Inc. is a stable, successful company experiencing phenomenal growth. We offer competitive pay, PTO, and benefits package; including medical, dental, vision, HSA, AD&D, STD, LTD, life insurance, and 401(k).
At ABC Financial Services, we are the leaders in providing software and payment processing solutions to the fitness industry. For 32 years, ABC has used our experience to develop exceptional club management software, recurring membership billing solutions, as well as member marketing and retention programs.
ABC is currently searching for a Techncial Support Representative to work overnight hours for our 24X7 help desk.
This position is directly responsible for handling technical calls from club owners and or club personnel regarding hardware and software issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
o Create CRM cases for clients computer/software and hardware issues
o Troubleshoot client software and other computer problems
o Document technical troubleshooting steps and problem resolution
o Resolve technical issues related to club software and hardware in a timely manner
o Handle rotating on call and weekend duties approximately every 5 weeks
o Ability to escalate issues to appropriate personnel when needed by following structure in place
o Assist other Help Desk personnel with problems/issues when needed
o Write technical documents to be used by other technicians
Position Requirements QUALIFICATIONS
o Linear troubleshooting skills
o Networking knowledge of modems and routers
o Superior phone voice
o Ablility to relate to both technical and non-technical users
o Ability to deal directly with clients
o Working knowledge of all windows operating systems
o Ability to create/locate/modify knowledge base articles
o Must be able to multi-task
o Flexibility & Adaptability - Ability to changes priorities quickly and often
Relocation Assistance None
Travel Requirements None
Company Description:
At ABC, there is literally something for everyone, whether your interest is customer service, marketing, sales, accounting, software development, or information technology.
Our employees are encouraged to be pro-active in expressing their ideas and contributing to the company's future.
Located in Sherwood, Arkansas, just north of Little Rock, ABC Financial has grown into a big company with a little company feel. Since 1981, ABC has positioned itself as the #1 service provider in the fitness software and accounts receivable management fields. We have achieved this through a constant pursuit of new developments and innovations in an exciting team environment.
Likewise, ABC contributes to our employees' futures. In addition to our outstanding employee benefits, employees also receive continuous training, allowing them to develop their strengths and move up in the company.

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